Thanks to AI, Smaller Companies Are Rapidly Going Global

©iStock/PhonlamaiPhoto 

Thanks to advanced technology, smaller companies are rapidly going global, deploying a variety of technology-enabled solutions such as automated call centers, customer service bots, and digital marketing intelligence.

As small companies scale their operations, they can lose touch with their customers.

... the root of the problem: a lack of clear understanding of customer needs, what to do to satisfy them, and failure to effectively enhance the customer experience (CX for short).

With the advent of artificial intelligence (AI), companies can now improve CX by learning more about the customer and anticipating their needs.

Read more how, thanks to AI, smaller companies are rapidly going global.

from The Global Small Business Blog http://bit.ly/2T5YZKc